What sequence of events should I expect when moving a shipment with Duregger Logistics?

“What sequence of events should I expect when moving a shipment with Duregger Logistics?”

The work we do for you is a simple 8 Step process which goes like this:

1. Rate research from 2 major databases and/or direct carrier survey. You call with Origin, Destination & details.

2. Market Rate Quote is given as the result of our research. It is presented to you for your review. We propose to move your load at or below the Market Rate. Our fee, identified in the Market Rate Quote, remains fixed as we negotiate with carriers to your benefit and pass the savings on to you. You may have a Target Rate in mind, more on that in Step 3.

3. Assignment: You approve the Market Rate with the understanding that we are trying to get it done below the Market Rate. Or, you then give us your Target Rate and we will try to make this shipment happen at that price.

Assignment means that this particular shipment is to be exclusively represented by Duregger Logistics to move. If a carrier calls you for this shipment after it has been assigned you must tell that carrier that this shipment is not available from you, it has been assigned. Your regular haulers may call you when we post your shipment because they may spot it on a loadboard. If the carrier still wants this load he will call and book with us.

Assignment can be made with an agreed upon notification time. Definition: “Notification Time, that certain clock time & date to give the shipment back to the shipper, if we are not successful in moving it, when the shipper can resort to an alternative transportation source and still meet his/her shipment schedule”.

Notification Time: You tell us what time we have until to work on this shipment and we will work on Finding, Negotiating, and Booking a carrier on it until that time. When that time comes we will contact you and “give the shipment back” to you, if you desire. The earliest notification time which we can accept is 1500 Hrs. (3:00 PM) the day before pickup. Realize that “Prime Time” for finding, negotiating with and booking backhaul carriers is 1400 to 1600 Hrs. (2-4:00 PM) the day before P/U and 0700-1000 Hrs. (7-10: PM) the day of shipment. Giving us the widest window of opportunity (working time) yields the most cost effective results.

Payment Options are presented and decided upon at this time for new clients. Shipments can be pre-paid by wire transfer, or by Bank Letter of intent to pay post delivery by wire transfer, or by applying for an Open Credit Account (allow three to five business days for this).

4. We Find interested & available carriers in real time. Carriers are contacted directly who we think may be interested or who may have available equipment in position. We also post the shipment publicly and carriers call us as well.

5. We Negotiate with available and interested carriers aiming at the Target Rate first, next… below Market Rate, then… at Market Rate. We will go above Market Rate only with your approval when truck availability, your time constraints, and service requirements dictate this. You are kept in the loop as every viable option develops.

6. We Book the carrier at the rate and service level which you approve. Every carrier booking is pre-approved by you. At this time the price is set and we send you a “Pick Up Request and Load Agreement (PURLA) which serves as the purchase order for the shipment. We ask you to sign this and fax it back.

Note: All carriers used come under contract with Duregger Logistics (copy of contract available upon request) and are pre-qualified and constantly monitored by us with regard to: Authority and Lawful Operations, General Liability & Cargo Insurance Coverage, FMCSA Safety Ratings, and Carrier Performance Ratings. Carrier specific information is available to our clients upon request. Cargo Insurance certificates are routinely requested by our clients for High Value Shipments. We can supply a Draft of the Bill of Lading, if needed.

7. We Track your shipment from pre-pickup to delivery and give you daily updates.

8. We Follow-Up with Quality Assurance calls to the Consignor and Consignee locations. Any problems will be attended to, reported to our client, & processes improved.


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